Company: Grand RG DMCC (Dubai Multi Commodities Centre)
Address: Grand Academy, Marina Wharf Tower 2, Shop 7, Dubai Marina, Dubai, UAE
Branch: Dubai Marina — Marina Wharf Tower 2, Shop 7
Contact: grand.academy.dxb@gmail.com · +971 55 442 8349
Grand RG DMCC (the "Academy") is a sports service provider approved by the General Authority of Sports in the UAE and the Dubai Sports Council. This public offer (the "Agreement") sets the terms on which the Academy provides its services to customers (the "Customer" — a parent or legal guardian acting for a minor student, or an adult student acting for themselves).
1. Subject of the Agreement
1.1
The Academy provides paid services: the organization and conduct of sports and fitness classes for children and adults, including rhythmic gymnastics, ballet, health gymnastics, and adult programs (stretching, Pilates, yoga, barre, bootcamp, healthy back), as listed in the current schedule and price list published at the Academy and on its website.
1.2
Classes are held according to the approved schedule at the Academy's branches. The Academy may adjust the schedule, the venue within Dubai, and the assigned coach (including substitution due to illness or absence).
1.3
Services are sold as packages counted in weeks from the start date: 4 weeks ("1 month"), 12 weeks ("3 months"), 24 weeks ("6 months"), 48 weeks ("12 months") — or as a balance of hours without an expiry date, per the price list.
2. Acceptance of the Offer
2.1
The Customer accepts this Agreement by any of: (a) paying for the Academy's services; (b) signing electronically through the Academy's online form, where typing one's full name constitutes a signature; (c) the student's attendance of a first paid class.
2.2
The parties agree that electronic acceptance through the Academy's online form is intended to have, and has, the force of a handwritten signature. The Academy stores the accepted version of this Agreement, the date, and the identity of the accepting person, and provides a copy on request.
3. Prices and Payment
3.1
Prices are set by the Academy's approved price list, which varies by program, group level, weekly frequency and period.
3.2
VAT. Prices in the price list are stated exclusive of VAT. Where VAT applies, it is added at the rate established by UAE law (currently 5%) and shown separately on the receipt or tax invoice.
3.3
Payment is accepted in cash, by card, by bank transfer, or by payment link, and is due in full before the first class of the paid period.
3.4
A student is not admitted to class without payment. If the paid package has ended or does not cover the class, the Customer is asked to pay before the class begins — any package from the price list qualifies, including a single-visit purchase.
3.5
The Academy may change its price list and these terms, giving at least 7 (seven) days' notice on its website or by message. Changes apply to future purchases only: a package already paid for keeps its price and terms until it expires.
3.6
Refunds. Payments are non-refundable. This does not limit the Customer's rights under mandatory UAE law where the Academy fails to provide the services it sold.
3.7
Where a package can no longer be used for a reason outside the Customer's control, the Academy applies the following, at its discretion and on written request:
(a)
The Academy cannot deliver (a group is closed and no equivalent time is offered, or classes stop for a prolonged period): the unused part of the package is refunded or credited, at the Customer's choice.
(b)
Long-term medical impossibility, supported by a medical certificate from a licensed UAE clinic: the package is frozen for the certified period, or the unused part is issued as an Academy credit valid 12 months.
The unused part is calculated as classes not yet attended at the price of the package actually purchased.
3.7.1
Relocation, a change of residence, a change of school or of work schedule, travel, and any other change in the Customer's circumstances do not give a refund, a credit or an extension of the package.
3.8
Switching to a smaller package gives no refund and no credit. Switching to a larger package is possible; the unused part of the current package is credited against the larger one per the Academy's calculation.
3.9
Trial class: 50 AED, payable before the class, non-refundable, one per student. A trial does not form part of any package.
3.10
The Academy's refund, reschedule and no-admission-without-payment rules are shown to the Customer before purchase, and acceptance of this Agreement confirms the Customer has read them.
4. Missed Classes and Rescheduling
4.1
There is no free cancellation of a class. A class the student does not attend is not refunded and does not extend the package period.
4.2
There is a free reschedule. If the Customer notifies the Academy at least 24 (twenty-four) hours before the class begins, the class is rescheduled at no charge to another date within the active period of the same package, on a date and time agreed with the Academy and subject to available places in a suitable group.
4.3
Notice of less than 24 hours, or a no-show, is not a reschedule: the class is used up.
4.4
If the package is renewed without a gap, rescheduled classes still owed carry into the renewed package. If the package is not renewed, they expire. A reschedule never extends a package period.
4.5
A class cancelled by the Academy is always rescheduled at no charge and does not count against the Customer, whatever notice was given.
5. Attendance, Drop-off and Pick-up
5.1
The Customer brings the student no earlier than 15 minutes before the class and personally transfers a minor student to the coach.
5.2
The Customer collects a minor student immediately when the class ends. When the scheduled class time has ended, the coach's and the Academy's supervision of the student ends; responsibility for the student passes to the parent or guardian, who must collect the student on time. If a student is not collected, the Academy will attempt to contact the Customer using the details on file.
6. Health and Safety
6.1
By accepting this Agreement the Customer declares that the student has no medical contraindications to sports activity, and undertakes to inform the Academy of any relevant condition, injury or change in health. The Academy may request a medical certificate where it considers it necessary.
6.2
The Customer acknowledges that gymnastics, dance and fitness carry an inherent risk of injury that remains even when classes are conducted with due care, and accepts that risk to the extent permitted by UAE law.
6.3
In an emergency the Customer authorizes the Academy to administer first aid and to call emergency medical services; associated costs are borne by the Customer.
6.4
Students with infectious or acute conditions must refrain from attending until recovered.
7. Photo and Video
7.1
The Academy may photograph and film classes, events and competitions, and may publish and use the resulting materials in its portfolio and promotional channels — including its website, social media accounts and printed materials — without additional consent or compensation. By accepting this Agreement the Customer, on their own behalf and on behalf of a minor student, consents to that recording and publication.
7.2
Filming by customers and visitors inside the studio is allowed only with the Academy's permission, and must not capture other students without their parents' agreement.
7.3
The Academy does not publish a student's full name, date of birth, health information or contact details alongside such materials.
7.4
The consent in 7.1 is a condition of this Agreement and is given together with it: acceptance of the Agreement is not possible without it.
8. Rules of Conduct; Suspension and Termination
8.1
The Customer and the student must follow the Academy's internal rules, the coach's safety instructions, and generally accepted norms of behaviour, and must treat staff, students and visitors respectfully.
8.2
The Academy may suspend or terminate services for a material breach: endangering others, damage to property, repeated non-payment, or conduct that makes continued participation unreasonable. Amounts already paid are not refunded in such cases.
8.3
The Academy is not responsible for personal belongings left on the premises.
9. Liability
9.1
The Academy is not liable for harm caused by the student's violation of the Academy's rules of conduct or safety instructions, or by the actions of third parties.
9.2
To the extent permitted by UAE law, the Academy's aggregate liability under this Agreement is limited to the amount the Customer paid for the current package period.
10. Personal Data
10.1
The Academy processes the personal data the Customer provides (contact details; the student's name, date of birth and health notes; attendance and payment records) solely to provide and account for its services, in accordance with UAE Federal Decree-Law No. 45/2021 (PDPL). A parent or guardian consents to the processing of a minor student's data by accepting this Agreement. Data is not sold or shared with third parties except as required to provide the services or by law.
11. Force Majeure; Closures
11.1
The Academy is not liable for failure to perform caused by circumstances beyond its reasonable control (force majeure), including acts of authorities, utilities failure, or venue unavailability.
11.2
The Academy may close on UAE public holidays and for necessary maintenance. Classes cancelled by the Academy (including closures) are rescheduled or replaced with a make-up; such make-ups do not expire with the package.
12. Disputes
12.1
Disputes are first resolved by negotiation. Failing that, disputes are resolved in accordance with the laws of the United Arab Emirates in the courts of Dubai.
Contractor
GRAND RG DMCC Address: Grand Academy, Marina Wharf Tower 2, Shop 7, Dubai Marina, Dubai, UAE IBAN: AE570860000009165117473 · BIC: WIOBAEADXXX T: +971 55 442 8349 · E: grand.academy.dxb@gmail.com